Computerization of Consumer Forums in India

New Delhi, Nov 16, 2011 (Washington Bangla Radio / PIB India) Ministry of Consumer Affairs, Food & Public Distribution has given very high priority to the consumer protection. Accordingly, the Department of Consumer Affairs has taken up computerization and computer networking of consumer forums in country . This has enabled easy access of information and facilitate quick disposal of cases at consumer forums.

Now the consumer can obtain required information about the provisions in Consumer Protection Act, details of consumer redressal mechanism, addresses of consumer forums and the status of his case filed at the consumer forum just with the click at the website  NGOs and lawyers can also access  the list of cases to be heard on particular day and judgments delivered in the past by the consumer forums at the website.

Project of Computerization and Computer Networking of Consumer Forums (CONFONET) has been implemented to strengthen the consumer protection mechanism to protect consumers from all forms of exploitation.  Under the provision of Consumer Protection Act, quasi-judicial machinery, namely, Consumer Forums at the district level and Consumer Dispute Redressal Commissions at the State and national level have been setup. With the objective to make the fruits of this benevolent Act reach its wide target audience, this project has been taken up.

Target  Audience

The Confonet Project has been catering to a wide range of beneficiaries. These include:

·         Consumers

·         Consumer Activists and NGOs

·         Members of Consumer Courts

·         Bar Councils

·         Advocates


Consumers and other stake holders can access  following services:

·         Information on Consumer Rights and Protection- Consumers, NGOs, Consumer Rights Organizations and Consumer Activists can access information related to Consumer Rights and Consumer Protection through the Confonet Website.


·         Online schedule of cases- List of cases to be heard by the courts on following day and search of date-wise list of cases has been made available on the website.  Lists of National Consumer Disputes Redressal Commission (NCDRC), various State Commissions and District Forums can be easily accessed online.


·         Online Judgements - Date-wise free-text search for copies of judgments uploaded by National Consumer Disputes Redressal Commission (NCDRC), State Commissions and District Forums can be accessed on the website.


·         Online case status and case history - Case status and history of various      consumer cases can be accessed on the website.

Two options for Case Status Search have been provided:

Simple Search: This option allows one to obtain the case status when exact Case Number is known

Advanced Search: This option allows one to search for the case status when the exact Case Number is not known. The various search criteria include complainant’s name, respondent’s Name, advocate’s name, case type etc.

Statistical Reports

The Members and staff of the various Consumer Commissions and Forums can access statistical reports regarding filing, disposal and pendency of cases at their respective commissions/forums. These reports are also available on the website.

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