Everyone has come across the, now ubiquitous, Facebook ‘f’ and the
Twitter ‘t’ buttons on websites. No one in today’s age can afford to
ostracize social media and everyone’s hopping on to the social media
Mumbai, India, Sep 20 2010 (Washington Bangla
Radio USA - PRURGENT) The DTH industry is no different in this aspect
and Reliance BIG TV is
making a big push towards connecting with customers on a more direct and
personal note than any customer care executive could.
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consumer today is an informed and smart individual, with all information
and knowledge, quite literally, at his fingertips. He/she is very
careful about his needs and preferences and rightly so. Connecting with
him/her is very important and can translate into a win-win situation for
both the brand and the customers. Reliance BIG TV aims to engage users
in relevant conversations garner consumer sentiment on various issues,
address consumer grievances, incorporate suggestions into their products
and services and set up special online contests, get customer feedback.
These are just some of the things that consumers can look forward to.